Privacy Policy

Effective date and operator

Effective date: [INSERT EFFECTIVE DATE]. Keylight is operated by [INSERT LEGAL ENTITY NAME], [INSERT MAILING ADDRESS]. For privacy questions, contact [INSERT PRIVACY CONTACT EMAIL].

Information Keylight collects

Keylight collects information needed to run production operations, including account names, emails, authentication details, profile photos, project membership, roles, availability, crew records, phone numbers, hiring assignments, work-request responses, DTRs, timecards, uploaded files, chat messages, notifications, device/session details, and basic usage or diagnostic data.

How Keylight uses information

Keylight uses information to authenticate users, manage project access, support crew and hiring workflows, send work requests, prepare DTRs and timecards, generate production documents, deliver notifications, operate chat and realtime updates, provide support, protect the service, and improve reliability.

Text messaging and phone numbers

Keylight text messages are transactional production messages, such as work requests, hiring or schedule updates, account/security messages, and direct responses. Message frequency varies by production activity. Message and data rates may apply. Where supported, recipients can reply STOP to opt out and HELP for help.

Mobile numbers, SMS opt-in data, and text messaging consent are not sold or shared with third parties for marketing or promotional purposes. Service providers may process this information only as needed to operate Keylight messaging.

Service providers

Keylight may use service providers for hosting, databases, file storage, email delivery, SMS delivery, analytics, realtime messaging, security, and support. These providers are allowed to process information only to provide services to Keylight and not for their own marketing.

Production data and sharing

Project data is shared with authorized users inside the relevant production workspace. Keylight may also disclose information when required by law, to protect the service, to prevent abuse, or as part of a business transfer subject to appropriate confidentiality protections.

Retention and security

Keylight keeps information for as long as needed to provide the service, support production records, meet legal obligations, resolve disputes, and maintain security. Keylight uses administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.

Access and choices

Users may request access, correction, deletion, or export of personal information by contacting [INSERT PRIVACY CONTACT EMAIL]. Some records may need to be retained for production, accounting, security, or legal reasons.

Changes

Keylight may update this policy as the service changes. Material changes will be reflected by updating the effective date and, where appropriate, notifying users in the product.